Intake Casework refugee girl

Settlement Engagement and Transition Services (SETS) for Humanitarian, Refugee or Family Stream Migrants with limited English who have been in Australia less than 5 years who need support settling in Australia.
We provide a drop in Intake service and short term casework, case management via the Specialised Intensive Support Program, Youth work and Family Support work. We also do Information Sessions on topics on an as needed basis, for example Citizenship and Family Day Care issues.

Drop in service:

SMRC, Dandenong
39 Clow St, Dandenong VIC 3175, P: 9767 1900
Monday – Friday, including school holidays, from 9 a.m.- 5 p.m., also by appointment.
Selandra Rise Community Hub
7/9 Selandra Blvd, Clyde North VIC 3978, P: 9767 1900
Wednesday, including school holidays, from 9 a.m.- 5 p.m., also by appointment.
Lynbrook Community Centre
2 Harris St, Lynbrook VIC 3975, P: 9767 1900
Friday, excluding school holidays, from 9am- 5pm, also by appointment.
Living Learning Pakenham Inc
6B Henry Street Pakenham VIC 3810, P: 9767 1900
Thursday, including school holidays, from 9 a.m .- 5 p.m.,
also by appointment.
Springvale Community Aid & Advice Bureau
5 Osborne Ave, Springvale VIC 3171, P: 9767 1900
Wednesday, including school holidays, from 9 a.m .- 5 p.m.,
AMES Australia
60 Douglas St, Noble Park VIC 3174, P: 9767 1900
Tuesday/Thursday, including school holidays, from 1pm.- 5 p.m.,

Caseworkers can assist with form filling, information provision, advocacy around bills and housing, navigation of the social system, liaison with and referral to other agencies via appointment.

Settlement services are funded by Department of Social Service. We use interpreters and specialise in working with people from diverse cultural backgrounds. Referrals come from AMES post provision of HSP and other agencies. Clients can also self-refer.

Contact Person:

Jennifer Dunne
jenniferd@smrc.org.au